Exchanges/Returns

We accept returns for items that are purchased at retail price within 14 days of the delivery date, but all sale items are final sale. Merchandise must be returned in new and unused condition, with all original tags attached. If you received your item(s) damaged or have an issue with sizing, please contact our support team, Store.svddendeath@gmail.com.

• Send us an email with the subject title of the email stating “Exchange” or "Return"
• Please include in the email your Name, order number, and the reason for return or exchange.
• You will receive a reply within 24 hours with further instructions.

Shipping

All orders will be shipped from our warehouse within 2-3 business days. In the case of pre-order or reserved items, please refer to the product description for timelines.

Domestic (USA): We offer several shipping options to ensure your items arrive in the desired timeframe. Domestic orders are shipped with your choice of delivery time of 1-10 business days, but may take longer.

International: We offer several shipping options for International customers with delivery times ranging from 3-30 days. International customers are responsible for customs, duties, and VAT charges imposed by their Country. Svdden Death is not responsible for international shipping delays, such as customs delays. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment.

Please Note: If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, SVDDEN DEATH will not provide any form of refund nor reship the order.

TERMS OF USE

By using our website, you agree to the Terms of Use. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).

What information SVDDEN DEATH collects

SVDDEN DEATH collects personal data from visitors to the website who register their information. We also use web statistics tools and track IP addresses so we can improve our services and enhance your online experience. SVDDEN DEATH does not collect personally identifiable information from anyone under the age of eighteen. If you are under eighteen, please ask your parents to register for you. Please do not submit any personal details if you are under eighteen.

How SVDDEN DEATH uses information you provide

If you give us your personal information, we will use this information to register you with our website, to administer our website services. We will send you announcements or communications by email only if you give us your permission by submitting your personal details. Otherwise, we use your information only to review our performance and to improve our services to you.

Does SVDDEN DEATH share your information with others?

SVDDEN DEATH does not sell, rent or disclose our client's names, addresses, email addresses or other personal information to any non-SVDDEN DEATH entity. SVDDEN DEATH may share client information within the SVDDEN DEATH organization, including other commonly-owned brands, so that you may be informed of other products that may be of interest to you. Further, in order to maintain our website and provide our client communications, SVDDEN DEATH contracts with selected third parties. As necessary, your personal information may be processed by these third parties, solely for the purpose of assisting SVDDEN DEATH in these endeavors and subject to strict contractual confidentiality obligations. We do not otherwise disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding. If SVDDEN DEATH is acquired by another entity, information about SVDDEN DEATHShop.com clients may be made available to the new entity.

About security

SVDDEN DEATHShop.com uses appropriate security measures to protect the information you give us. However, while we take all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

About cookies

Cookies are pieces of information a web site can send to your computer's browser for record-keeping purposes. SVDDEN DEATHShop.com uses cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the "help" tab on your browser or read the information that came with your browser software.

Acceptance of privacy policy and modifications

By accessing and using the SVDDEN DEATHShop.com website, you consent to our collection, use and disclosure of your information as described in this privacy policy. SVDDEN DEATH reserves the right occasionally to make changes to its privacy policy or practices. You should therefore review this page from time to time to get updated information. We will notify you of any changes in our privacy policy by posting the modifications on our website.

Contact us

If you have any comments or queries regarding our privacy policy, please email us at this address:

Store.svddendeath@gmail.com